Shortly after Thad DeBerry joined Western World Insurance Group as vice president of IT five years ago, he began losing sleep over one issue: the company's lack of a business continuity plan. "When I first arrived, there were some basic issues we needed to tackle," DeBerry says. "One of the first things we did was to develop a plan that could keep the business running in the event of a disaster."
Western World offers commercial insurance products through agents and brokers. The company, which has about 225 employees, had net written premiums of $263 million in 2007. DeBerry supervises 18 IT professionals and 35 operations/administrative staff. The carrier outsources development and processing work in India and Sri Lanka.
A key component of DeBerry's business continuity plan was implementing document management and workflow systems. "Prior to implementing ImageRight, we had a number of typical issues surrounding paper-based organizations," he says. "Having one copy of a file was a significant impediment to the timeliness of our customer service and our claims handling process, and we were exposed to any type of disaster."
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