Agents and carriers have much to gain by using real-time transactions rather than dealing with the delays of batch processing, a technology expert advised a conference of agents and insurers.
The comments of Cal J. Durland, manager of agent relations and ACORD User Group Information Exchange (AUGIE) facilitator, were reported by the Professional Insurance Agents of New York State Inc. following their conference with New York Insurance Association.
Ms. Durland's remarks at Wednesday's session in Albany were part of a roundtable discussion designed to help agents and companies employ the modern technology that "young employees (and customers) expect to use in transacting insurance business," PIANY said.
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