A consumer study of the nation's state insurance department Web sites has found 18 out of the 51 were "inadequate" when it came to providing the public with useful information.
The vast majority of state insurance departments require Web site improvements to effectively arm consumers with the necessary information to make intelligent auto and homeowners insurance decisions, according to a Consumer Federation of America (CFA) analysis.
CFA in its report, "State Insurance Department Websites: A Consumer Assessment," in addition to determining that 18 sites were "inadequate," found 15 additional Web sites were "fair" and 12 Web sites rated "good but not excellent."
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