Remember that game of “telephone” you played when you were a kid? You whispered a message to someone, who passed it to another person, who passed it to another, and so on? Finally, the player at the end of the line called out your message, and invariably it was completely different from how it had started because of misinterpretation and miscommunication.

Effectively communicating and confirming requirements in legacy system rehabilitation and replacement projects can bear an unfortunate resemblance to that game. Business throws its requirements over the transom. IT translates those requirements into a technical design. Business comments on that design based on its interpretation of IT’s documents.

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