Remember that game of "telephone" you played when you were a kid? You whispered a message to someone, who passed it to another person, who passed it to another, and so on? Finally, the player at the end of the line called out your message, and invariably it was completely different from how it had started because of misinterpretation and miscommunication.
Effectively communicating and confirming requirements in legacy system rehabilitation and replacement projects can bear an unfortunate resemblance to that game. Business throws its requirements over the transom. IT translates those requirements into a technical design. Business comments on that design based on its interpretation of IT's documents.
Too often, the message is lost in translation and–unlike the game of telephone–miscommunications in legacy replacement projects have real-world consequences.
Recommended For You
Want to continue reading?
Become a Free PropertyCasualty360 Digital Reader
Your access to unlimited PropertyCasualty360 content isn’t changing.
Once you are an ALM digital member, you’ll receive:
- Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
- Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
- Educational webcasts, white papers, and ebooks from industry thought leaders
- Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
Already have an account? Sign In Now
© 2025 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to asset-and-logo-licensing@alm.com. For more information visit Asset & Logo Licensing.
