Like water under the bridge, lingering suspicions between insurance buyers and their brokers following the contingency fee and bid-rigging scandals that tarnished the reputations of some of the industry's biggest players seem to have dissipated, with risk managers taking advantage of the new transparency in vendor compensation to reassess their brokerage relationships and put together new, individually tailored service packages.

Carolyn Snow, director of insurance risk management with Humana Inc., in Louisville, Ky., and a Risk and Insurance Management Society board member, said her firm does business with one of the large brokerages on a fee basis, which has worked out well.

For example, her broker offers a best practices program that measures service quality of carriers, including underwriting, policy administration, claims performance and overall service.

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