Today, an estimated 85 percent to 90 percent of the content created within an organization exists electronically. Business operations generate vast volumes of electronically stored information (ESI)–not just system-generated data but unstructured information. That unstructured ESI can include everything from word-processing documents and spreadsheets to Web content and digital assets to e-mail, voice-mail, instant messaging, and PDA text messages.
No question: CIOs now have much more ESI to manage than they did just five years ago, and the sources and formats of this information are proliferating. The problem is that in the event of litigation, some of that growing volume of ESI could prove to be discoverable.
Managing electronically discoverable information matters now as never before, and enterprise content management (ECM) technologies–content management, records management, search, and workflow–are the key to effective management of that information. Here's why these technologies have become so critical.
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