The measure of a company's ease of doing business is dependent on a number of factors, but one of the key elements is the agency interface capabilities offered to agents. Especially important is the ability for agents to perform transactions in real-time.
Customer expectations have increased with the availability of these innovative technologies, and insurers need to find ways to respond to customer demands for quicker service and faster quotes.
When trying to figure out your strategy for real-time transaction processing, the answer depends on the current state of your agency interface initiatives.
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