Learning from lessons taught by Katrina, many insurers were quick to point out some of the measures they are taking in order to react as quickly as possible to the insurance claims from Hurricane Gustav that will begin streaming in during the next several weeks.

Several insurers were prepared to begin handling claims even before Gustav slammed into Louisiana's coast. For instance, Travelers reported on Sunday that it had mobilized its catastrophe response team, along with five mobile claim headquarters, right before the storm hit. The mobile claim headquarters are custom-built RVs designed to operate as insurance claim offices and are staffed to provide claim services immediately following a disaster, including issuing debit cards for immediate living expenses to policyholders. They also allow customers to file a claim in person, an important aspect to consider in an environment of down power and telephone lines.

Farmers Insurance, meanwhile, had deployed two mobile catastrophe claim buses and 10 customer care claim vehicles to the hurricane's targeted areas by late Saturday. These vehicles function in much the same way as Travelers' mobile offices.

Continue Reading for Free

Register and gain access to:

  • Breaking insurance news and analysis, on-site and via our newsletters and custom alerts
  • Weekly Insurance Speak podcast featuring exclusive interviews with industry leaders
  • Educational webcasts, white papers, and ebooks from industry thought leaders
  • Critical converage of the employee benefits and financial advisory markets on our other ALM sites, BenefitsPRO and ThinkAdvisor
NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.