Frustration with a local wholesale broker in his Louisiana hometown was one of the sparks that set NAPSLO's incoming president–then a retail agent–on a course to build a wholesale brokerage and managing general agency from scratch.
Twenty-three years after co-founding Shreveport, La.-based Specialty Risk Associates, John Wood revealed part of his firm's history as he recalled a 35-year insurance career that has taken him from underwriting trainee to retail agent to entrepreneur, and all the way to the steps of Capitol Hill in Washington on behalf of the Kansas City, Mo.-based National Association of Professional Surplus Lines Offices, Ltd.
"There has to be a better way to get things done," Mr. Wood thought back in 1985, when he ran up against a surplus lines broker who failed to deliver on the promise of customer service.
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