“Quinley” is an Irish name. My descendants undoubtedly hailed from Hibernia. My Irish acted up while scanning the results of a recent Greenwich Associates study about claim service. Perhaps I was the only reader doing a double-take, reading a Business Insurance article titled “Claims Service Quality Varies Widely: Study.”
On one level, this seems to be a dog-bites-man story. The fact that claim service varies by carrier is no more shocking than, say, the notion that underwriting expertise varies by company or investment management savviness, and so on. Tell me something I don't know. This is akin to headlines announcing that gravity causes objects to fall, stocks vary on return and yields, and Britney enters rehab again. Gee, thanks for this hard-hitting news.
That, however, is not what piqued my Irish tendencies. The writer quoted an anonymous construction risk manager lamenting poor claim quality. The evidence presented was the fact that commercial insurers “are quick to issue reservation of rights letters on some claims.”
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