One-size-fits-all training for claim professionals is becoming as obsolete as paper files, Pintos, and Polaroids. The insurance industry is becoming more specialized, so it makes sense to apply a similar approach to educational programs for claim staffers. There are challenges to developing individualized training for staff in different roles and locations with varying levels of experience. However, creating a structured, consistent curriculum that is customizable by location, function, and topic can help companies realize a number of benefits. These include enhancing consistency in claim processes, developing and retaining good employees, and reaching business goals in a volatile environment.
An Office Here, an Office There
The larger a company's geographic footprint, the larger the training shoes to be filled. Different groups have different needs. Perhaps the folks in Fresno could use help with documentation, while the staff in Parsippany would benefit from boning up on statements.
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