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Mercury Pays Up for Claim-Handling Violations

The CDI conducted a review of consumer complaints filed against Mercury Insurance, Mercury Casualty, and California Automobile Insurance Companies, collectively known as Mercury Insurance Group. Of

By Patrick Stevenson | Updated on July 02, 2008

Mercury Insurance Group agreed to a quarter-million dollar settlement with the California Department of Insurance (CDI) for alleged claim-handling violations.

The CDI conducted a review of consumer complaints filed against Mercury Insurance, Mercury Casualty, and California Automobile Insurance Companies, collectively known as Mercury Insurance Group. Of the 121 files reviewed, a total of 258 violations were alleged to have occurred from Jan. 2004 through Dec. 2005. These violations involved several of the company’s claim-handling practices, including unreasonable delays in affirming or denying coverage and issuing claim payments.

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