The Collision Industry Conference's (CIC) Insurer-Repairer Task Force has released a draft of best practices for auto repairers and insurers to follow during the claim process.
CIC, a volunteer group consists of insurers, repairers, and industry partners, are trying to standardize expectations during the repair process in order to decrease tensions and misunderstandings betweens insurers and repairers. According to CIC, the guidelines provide a "consensus on how to work together for the benefit of the vehicle owner using good-faith business practices and mutual respect in the event of a collision or any event that results in the need for collision repair."
A brief look at the guidelines shows that CIC breaks down the repair process into six basic steps: event notification, best practices prior to repair, repair process, pre-delivery process, delivery of vehicle, and post-delivery process. In each category, the steps to follow are clearly spelled out and leave little room for interpretation.
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