In the delicate balancing act that often characterizes electronic transactions between carriers and independent agents, ease of doing business is the magic bullet for success in agent relations, according to Jim Knight, executive vice president and global CIO of Chubb & Son, based in Warren, N.J.
"Ease of doing business is what it's all about," says Knight, commenting on agency/carrier interface. This extends to virtually all areas of interaction, including quotes, loss runs, alerts, billing, uploads, and downloads, he adds. "They are all important to agents."
Knight has been with Chubb for 12 years but has been in the CIO slot for only about three months.
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