Rash claim decision costs agent $12.6 million
Insurance agents and brokers should never make a claims decision. Claims handling is the duty of the insurer's claims staff. When a claim is reported to an insurance agent or broker, their duty is to immediately report that claim to the insurer to investigate the facts and the policy wording to determine if the loss is compensable under the policy. Failure to do so can lead to discipline from the Department of Insurance and damages incurred by the insured for the error.
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