Robert Golden's entry into insurance IT may have taken a while, but there's no doubt his initial experiences in human services and retail have benefited his role as CIO at Insurance House.

"What really became of my first experiences in the working world was a crash course in dealing with any type of individual and having to adjust my message based on who my audience was," he says.

Knowing how to communicate with a variety of audiences gave Golden the skills he needed to help steer Insurance House through a massive revamp of its IT infrastructure. Based in Marietta, Ga., the company consists of three entities: a series of insurance companies, called the Southern General Companies; a managing general agency; and a premium finance operation. The carrier's net written premium in 2007 was about $130 million.

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