Search
 

ACE Exclusive: Claims Executive Roundtable Offered Valuable Insights

How is the present economic downturn impacting the insurance industry? Will the available technologies and the pool of talented professionals enable insurers to thrive?

By Christina Bramlet | Updated on June 18, 2008

How is the present economic downturn impacting the insurance industry? Will the available technologies and the pool of talented professionals enable insurers to thrive? Is outsourcing really a wise way to augment capabilities? These are merely a few of the questions posed at the roundtable discussion that took place on the third and final day of the 2008 ACE America’s Claims Event. Top claims executives assembled to explore current trends and offer insights about customer service, combating fraud, and enhancing overall claim processing, among other things. Jim Mullarney, product strategy director of Oracle Financial Services Global Business Unit, moderated the event. Comprising the panel were Rod Rupp, senior VP of claims at Auto-Owners Insurance Group; Mike Scholl, associate VP of claims at Nationwide; and Jill Rasmussen, assistant director of corporate web development at Amica Mutual Insurance Company.

Mr. Mullarney served up fraud as the first topic du jour, asking panelists to respond to the perception that fraud is running rampant as more households struggle to make ends meet. First to respond was Mr. Scholl, who acknowledged that although the slump could lead to a higher incidence of fraud, he had not seen evidence of a surge as of yet. Mr. Rupp said that he had been privy to little more than anecdotal evidence that this was indeed the case, but that industry professionals are attuned to what is going on and to investigating all possibilities of fraud. Ms. Rasmussen added that she has noticed an increase in fire-related claims, and that Amica is looking to systems that could highlight potential red flags, especially pertaining to auto theft and fire.

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.

INCLUDED IN A DIGITAL MEMBERSHIP:

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?

NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Recommended Stories

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2024 ALM Global, LLC. All Rights Reserved.