ORLANDO, FLA.--Maintaining a positive attitude within an organization and focusing on communication will improve an insurance company's reputation among consumers, according to an insurance executive.
In a keynote address here at the 12th Annual ACE (America's Claims Event), Roger Looyenga, chairman and chief executive officer of Auto-Owners Insurance Group, said that just one person with a negative attitude can affect the entire organization.
Not only does the negative attitude weigh on fellow employees, but if that person speaks to a consumer in any capacity, the consumer will form an opinion on the entire company based on that contact, Mr. Looyenga said.
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