While some independent agencies grapple with the question of how to create a successful technology support program, one New Jersey-based outfit found the answer in the enthusiasm of its chief information officer, who helped turbo-charge growth with a vastly enhanced tech infrastructure.

As a result of its tech-fueled expansion, Couch Braunsdorf Insurance Group earned one of two Honorable Mentions in National Underwriter's inaugural "P&C Agency Technology Achievement Award" program, run in partnership with ACORD.

Couch Braunsdorf Insurance Group, headquartered in Liberty Corner, N.J., is a full-service retail insurance agency and managing general agency. Founded in 1903, the 30-person retail property-casualty producer made a fateful decision 11 years ago, when Elizabeth Tluchowski was hired to bring the agency up to speed with cutting-edge technology, and thereby empower the staff to realize senior management's growth ambitions.