There is no doubt that the agency business has its ups and downs. But for the champion in National Underwriter's inaugural “P&C Agency Technology Achievement Award” program–conducted in partnership with ACORD, the industry standards and management facilitator–the “down” was almost “down and out” if it had not been for a series of technological lifelines grabbed with gusto by the firm's solo principal, Ed Higgins Jr.
There were certainly far bigger agencies entered in this year's award program, but none demonstrated better how the wise use of technology can level a playing field in competition with larger firms, and help turn a struggling organization around.
“For a business owner, the gravest prospect is losing the enterprise,” said Mr. Higgins, president of Thousand Islands Agency, which generated some $2.9 million in premium volume last year out of Clayton, N.Y., with one principal and six employees in all.
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