I also want to thank our president and our CFO, Andy Goodenough and Tom Flynn, who have always been good enough for me and my staff. I've always been careful not to ask for (silly) stuff, but only what I thought was critical for the continuing success of our publishing endeavors. And they never let me down.

And now on to our publisher, Harry Rosenthal. He has repeatedly come up with new ways to improve our product (and productivity) through his creativity and programming — always on target.

And on to our support staff, the advertising department staff and our “service” staff. That would especially include our graphic production and art department. Our art director is one of the most talented I've ever encountered, and he gives great turnaround. Jason Williams never says no, or “it can't be done that way.” He always finds a way, or a perfect alternative that fills the bill. He's refined the magazine more than once and has initiated a marvelous redesign, which I'm sure you all have noticed.

Now, on to our loyal readers. Without you we would not exist. You faithfully read Claims, and often respond with thoughtful and pertinent suggestions on issues you want us to cover or expand upon. You are our pulse and we need your continued support.

That support should go to the new editor who will be replacing me, moving into the hot seat, so to speak. You all know him. He's Eric Gilkey, currently managing editor, who will take the helm on June 1st. He's experienced a mercurial rise through the ranks. He joined us in February 2005 as assistant editor. He rose to associate and then managing editor. He's learned the insurance claim industry “from scratch,” And I knew from his first month on the job that he was a keeper. (He actually had the audacity to try to escape once, so I chained him to a pole in my basement until he came to his senses. It only took a raise and some of my wife's great cooking to get him to come around to reality.) Eric has succeeded in putting together an excellent editorial support staff. You'll become more familiar with them in the near future.

I leave here with fond thoughts in my heart, and best wishes for success to everyone who is part of the Claims family and everyone who works so hard to support the industry as a whole, and the claim functions in particular. I've made many friends throughout my tenure. Be assured you will remain in my thoughts and prayers as we move forward, meeting future challenges. There are too many to mention, but you all know who you are. Au revoir.