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Empty Nest

Once filled with people doing important work, offices have changed as mobile computing power has enabled workers to upload and download valuable data from remote locations. Branch offices have lost so

By Robert Regis Hyle | Updated on April 30, 2008

There are three levels of work force mobility in the insurance industry, according to Rod Travers, senior vice president for the Robert E. Nolan Co. The first is mobile functions–work functions performed by employees away from a fixed-office location. The second layer is mobile computing–work functions performed by employees away from a fixed office and using a mobile computing device.

Many insurers have mobile functions, and some also do mobile computing, Travers explains, but few carriers have reached the third level of connected mobile capabilities–work functions performed by employees away from a fixed office and using a mobile computing device with an Internet or network connection.

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