As a claim-handling professional, you may have more than 100 pending claims. You receive calls and letters every day on various files. There just doesn't seem to be enough time in the day. In the perfect world, every claim would be handled with no mistakes. Every phone call would be returned immediately. Is it possible?
The following article will discuss some of the basics of handling a claim investigation. While it is not possible to work every file perfectly every time, a claim handler who follows the steps listed below will ensure that, on most days, they are resolving their claims in the most expeditious (and economical) manner possible.
The First 48 Hours
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