Today, many financial transactions occur in real time, and consumers have come to expect the immediacy and real-time benefits of online transactions, 24x7 connectivity and mobile communications. As a result, the claims industry has been forced to respond to consumer and market pressures to accelerate transaction processing.
What's ahead is a more modular, service-oriented architecture that tightly integrates data, systems and people to speed up workflow, improve productivity and enhance claims decisions.
Consider the key infrastructure and technology tools--such as Web services, business rules and browser-based technology--that are enhancing straight-through processing, so claims organizations can achieve increased claims velocity.
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