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CIOs Considering Outsourcing Adjustment Procedures?

A new study of insurance chief information and chief technology officers from Europe and the U.S. says that at least some insurers are considering the idea of outsourcing a portion of their

By Eric Gilkey | Updated on April 02, 2008

A new study of insurance chief information and chief technology officers from Europe and the U.S. says that at least some insurers are considering the idea of outsourcing a portion of their claim-adjusting procedures.

The annual study, Insurance CIO/CTO Pressures, Priorities, Projects, and Plans 2008: The View Across the Atlantic, was written by Boston-based financial research and consulting firm Celent, who says the report is designed to expose behaviors, initiatives, challenges, and priorities for the insurance industry while at the same time comparing and contrasting results in Europe against the U.S. Specifically, Celent’s European and U.S. CIO/CTO surveys provide insight into general priorities and business pressures, budgets and staffing, specific IT initiatives, platforms and technology choices, service-oriented architecture (SOA) and web services, outsourcing, and web 2.0 technologies.

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