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Bridging the Gap

When Carol Denzer took over as CIO of RLI Corp. nearly two years ago, she had minimal IT experience. But after working for almost 20 years in a variety of accounting and reinsurance positions for the

By Sharon Baker | Updated on March 31, 2008

When Carol Denzer took over as CIO of RLI Corp. nearly two years ago, she had minimal IT experience. But after working for almost 20 years in a variety of accounting and reinsurance positions for the specialty insurance company, her skills and knowledge of how the firm operated proved invaluable.

“Business has its language, and IT has its language, and you’ve got to learn both so you can jump from one to another and cross the divide smoothly,” she says. “Having worked on the business side, I had seen and been exposed to all facets of the organization. I knew who our customers were and what they needed. I was able to bring those relationships to bear on the IT side.”

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