Service-oriented architecture is a critical tool for insurer technology teams. However, the high level of hype threatens to erode support for experimentation and the creation of documentable business value. Insurer CIOs should make sure they track and communicate the value of their tactical SOA investments in order to help their business partners truly understand the value of this technology approach.

Still a Hot Topic

SOA has been a hot discussion topic in insurance IT for at least the last five years. Many solution providers, consultants, and a few forward-looking enterprise architects and CIOs have articulated a sweeping, transformational vision of SOA that will allow insurers to align not only their IT strategies but their IT systems themselves with business goals and strategies.

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