A new year is here, and with it comes fresh speculation on what workers' compensation claim professionals can expect over the next 12 months. In order to separate wheat from chaff, Claims' Eric Gilkey spoke with Kevin Turner, executive vice president for Cambridge Integrated Services — a company that minimizes claim and loss costs — to find out what will shape the workers' compensation industry in the near future.
What's on the horizon for property/casualty claim professionals in 2008?
Clients are looking for innovation and technology from their third-party administrators and seek differentiators that provide options and reduce overall risk. There is great focus on seeking a change to the workers' compensation intake model with the belief that the first point of contact — oftentimes a call to an intake center — can be better utilized. Other areas of concern remain in medical expenses, which continue to increase and are outpacing indemnity costs in most programs.
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