Is your policy administration system a trusty old workhorse, still up to the task after all these years? Or is it a coughing and wheezing jalopy, about to break down, leaving you stranded? The truth is we hear from people in both camps. And sometimes those people are colleagues from the same company who work with the same admin systems day in and day out. Beauty is in the eye of the beholder, apparently.

If your company takes in new business, calculates premiums, services customers when they call, and pays out claims, then something, surely, must be working. If you do those things in high volume with reasonable speed, then that something probably is scaling well, just like its designers intended when they first pieced the system together 30 years ago.

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