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Claims Software Mistreats Customers, Says CFA

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By Matt Brady | Updated on December 04, 2007

JavaScript Claim handling software being marketed to insurers is creating a system where underwriters profit by unfairly reducing customers’ claims payments, a consumer insurance expert says.

J. Robert Hunter, Consumer Federation of America director of insurance, speaking at the CFA’s financial services conference here, said that such software is often marketed to insurers as capable of providing immediate cost savings. In fact, he added, they “are designed to systematically underpay” the claimant.

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