Over the past five years, Frankenmuth Mutual Insurance Company steadily has increased the online claim services it provides to agents, including enabling inquiry and upload between its claims administration platforms and agents' management systems. But until recently, the company couldn't close the claims loop by automatically downloading updated information on open claims to agents.
"Ever since we began pursuing real-time claims inquiry and upload data bridging, we wanted to offer claims download," says Eric Wachowicz, assistant manager for e-business systems at Frankenmuth Financial Group. "Over time we have agents inquire about claims download, as well."
The sticking point, Wachowicz says, was the inability of agency management systems to accept claims download. With the release of its TAM 9.0, though, Applied Systems became the first vendor to provide this capability to insurance carriers.
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