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Handle With Care

To prevent cracks in the communication infrastructure, a company needs to put all its eggs in one basket with a content management system that improves processes, workflow, and information access for

By Robert Regis Hyle | Updated on October 31, 2007

When the subject of enterprise content management is broached, the old cowboy song “Home on the Range” seems to apply. You seldom hear a discouraging word from those who have bit the bullet and made the investment in ECM–or what we used to think of as document management or imaging.

“It truly is a cost-saving, service-improving, fundamental set of technologies every organization should be adopting,” says Rod Travers, senior vice president of Robert E. Nolan Co. “Our perspective on the glowing reviews is when it’s done right, it’s a pretty intuitive set of technologies.”

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