Rory Read knew he was in for a challenge when he joined Columbia Insurance Group five years ago. Top executives acknowledged the midsize regional carrier was in "extreme catch-up mode" and needed to make changes, particularly within IT, to remain competitive.

"We needed to get our applications out quicker, catch up with our competitors, and make it easier for our agents to do business with us," Read explains.

With Read's help and strong executive support, Columbia Insurance Group spent several years implementing innovative solutions to improve productivity and efficiency, lower costs, and level the playing field. Along the way–and as an affirmation of its efforts–the company received several IT awards.

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