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Collision Repair Study Exposes Problems

Claims News Service, Oct. 3, 10:09 a.m. EDT -- Dealing with inexperienced insurer claim staff is one of the top problems named by collision repairers, according to the results of a recent study

By Eric Gilkey | Updated on October 02, 2007

Claims News Service, Oct. 3, 10:09 a.m. EDT — Dealing with inexperienced insurer claim staff is one of the top problems named by collision repairers, according to the results of a recent study released by a collision repair association. The study also examines other problems and issues collision repairers face — and it names the insurance companies that they view as being the worst offenders.

The study was commissioned by the Society of Collision Repair Specialists (SCRS), an association comprised of 6,000 collision repair businesses that work with consumers and insurance companies to repair collision-damaged vehicles. It was conducted by CSi Complete, and included both direct repair and non-direct repair facilities. All were asked about the problems they face and how they perceive their relationships with the top 13 auto insurers. Specifically, nine problems were examined:

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