Insurers continue to have the urge to merge. According to an analysis by PricewaterhouseCoopers, the amount of merger activity in the industry has remained fairly constant since 2000, averaging about 230 deals a year.
While mergers and acquisitions target a bevy of business benefits, they can exacerbate the multisystem, disparate data challenge faced by insurers' IT departments. "A merger adds to the problem simply because you have more [systems]. You have duplicate domains and more people with different perceptions of data," says Lyn Robison, analyst at the Burton Group.
"The key to post-merger efficiency and effectiveness is to consolidate or standardize platforms and data as quickly as possible," says Enrico J. Treglia, senior vice president and chief operating officer of Wilton Re.
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