It's inevitable that catastrophe adjusters will experience psychological and emotional stress from their jobs. What's uncertain is whether or not they'll do something about it. Managing Editor Eric Gilkey recently interviewed Dr. Michael Birzon, a professor at the Florida Insurance University who will soon be teaching an online, two-hour adjuster continuing education course on understanding and addressing crises for catastrophe adjusters. It is being taught in partnership with the University of Central Florida.
What are some of the signs of adjuster burnout, especially in regards to catastrophe adjusters?
Catastrophe adjusters work in areas of high stress and consequently often exhibit symptoms of stress related “burnout,” including anger and resentment, isolation, extreme fatigue, loss of feeling for the victims, sleep disorders, headaches, stomach problems, marital and family problems, with a sense of helplessness. Adjusters can become incapacitated as the result of unmanaged stress.
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