Every September, the editors at Claims pore over a ream of survey responses in an attempt to better understand the working conditions and salaries of the claim professionals for whom we write, and this year marks our 17th attempt at capturing the zeitgeist.
We shuffle through spreadsheets of statistics, and we read every written comment (surprise, surprise…claim professionals aren't afraid to voice their opinions), coding them with three different colors: green for positive, pink for negative, and yellow for everything in between. And for those who are wondering, this year's highlighted comments could pass as wallpaper in Barbie's dream house.
With all of this knowledge in hand, we begin calculating, analyzing, and theorizing. It's a painstaking process that requires an extraordinary effort not only from the editors, but also the magazine's IT, marketing, and circulation departments, who enable us to conduct the survey and receive responses electronically while targeting it to a specific audience via e-mail. New to the survey this year was a link on our web site, too, which made participating in the survey easier than ever — and more anonymous.
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