Zurich Insurance Company ranks highest in customer satisfaction in Japan with response to auto insurance claims, according to J.D. Power Asia Pacific's 2007 Japan Auto Insurance Customer Satisfaction Study.
The study, now in its fourth year, evaluates customer satisfaction with auto insurance — including among other things a company's response to auto insurance claims. Results demonstrated that what is important to claimants is universal, no matter where they are located in the world.
According to J.D. Power, overall satisfaction with response to auto insurance claims was based on three factors (in order of importance): payment of insurance (39 percent); report on progress/ability to solve problems (31 percent); and responsiveness/handling when contacted for accident (30 percent). Sound familiar?
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