Reported results from a recent Canadian study of the longstanding battle between business and information technology managers have started me thinking about why this is a battle at all--not to mention why it seems to never abate.
According to the study--by Info-Tech Research Group and KnowledgeStorm--the problem is that IT managers' "tech talk" baffles business managers and fails to communicate IT imperatives.
"Lack of alignment between the IT and business management sides of the enterprise means there's a Tower of Babel scenario happening in most businesses when IT program requirements are discussed," said Michael O'Neil, a research fellow with Info-Tech.
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