The recent arrests of several windshield repair technicians in Arizona for insurance fraud has led one glass industry association to issue an alert, asking its members to be vigilant for instances of "claim harvesting."
The alleged fraud occurred when consumers were approached for windshield repair service at car washes in Phoenix, according to the National Glass Association (NGA). While this kind of activity isn't common in all parts of the country, it has become widespread in the Southwest.
"Windshield repair at car washes and other automotive service centers is a perfectly legitimate and workable business model when executed with properly trained technicians doing legitimate repairs," said Leo Cyr, NGA's vice president, in a release. "The problem is not windshield repair or where those repairs are performed. The problem stems from the actions of a few people that tarnish a legitimate industry populated by dedicated professionals."
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