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A second-week claims adjuster trainee easily can testify to the fact the speed at which a claim is closed is in direct proportion to the end cost of that claim. Speed of task to reduce cycle time has

By Craig Weber | Updated on July 31, 2007

A second-week claims adjuster trainee easily can testify to the fact the speed at which a claim is closed is in direct proportion to the end cost of that claim. Speed of task to reduce cycle time has been the driver behind many claims management decisions to adopt mobile solutions. These solutions are valuable, increasing adjuster productivity approximately 20 percent to 30 percent. The current mobility marketplace provides a number of valuable tools that have advanced significantly over the last 18 months vs. their original capabilities. The one constant across all devices is they must be Internet accessible.

Mobile solutions in the claims arena certainly are not a new subject. Over time, carriers have taken steps to arm their claims personnel with various devices for differing purposes, but most initiatives focus on mobile phones for voice access and laptops for e-mail and data gathering. Today, leading claims organizations are seeking ways to enhance operational effectiveness and reach the next level of customer satisfaction for competitive advantage. Mobile solutions can play a very significant role in these goals.

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