The results of Katrina and Rita proved that business interruption was an emerging challenge for the industry. Just ask Lance Ewing, vice president of risk management at Harrah's Entertainment.
Harrah's operates the major casino in New Orleans, but that's not all. They operate more than 40 world-class properties, incorporate 41,000 hotel rooms, employ nearly 85,000 people (total salaries exceeding $2.5 billion), and the list goes on. They're big on the Gulf Coast, and that's an understatement.
In his presentation on Business Interrupted: Dealing with Hurricane Coverage Issues at this year's RIMS conference, Ewing pointed out some of the unique BI issues Harrah's had to contend with following the devastating Gulf Coast storms that ripped through the area in 2005. Gulfport, Biloxi, and New Orleans were all on the radar following the devastation in the wake of the storms.
Risk management chaos was replaced by Katrina preparation and, ultimately, positive action to alleviate the misery and devastation. What did Ewing implement and accomplish at Harrah's. Stay tuned: Ewing will present a detailed explanation in a future issue of Claims.
Interested in more risk management news and in-depth articles? Head over to Claims' risk management channel for more information.
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