If you’re not familiar with the term “VoIP,” get ready to change the way you think about communicating with your customers. VoIP, or Voice over Internet Protocol, is a new technology that takes analog audio signals, such as the kind you hear on the phone, and converts them to packets of data that travel over the Internet or private networks–just like e-mails or Web pages.VoIP is a revolutionary new way to communicate and has the potential to completely change the world’s phone systems. VoIP providers like Vonage have been around for awhile and are growing steadily. Major carriers like AT&T are already setting up VoIP calling plans in several markets around the United States, while the FCC is looking seriously at the potential ramifications of VoIP service.

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