A leading research and advisory services firm is encouraging U.S. property and casualty insurers and their claim adjusters to adopt a clear plan for implementing more mobile technology into the claim-adjustment process.
The report, “Mobile Solutions for U.S. Property & Casualty Claims: Life in the Fast Lane,” was published by HYPERLINK “http://www.towergroup.com/” TowerGroup and offers advice to insurer and independent claim staff on the kinds of technology that are most capable of enhancing operational techniques and improving customer service. Among those mentioned were “smart” phones, personal digital assistants, and personal communicators that can receive new claim assignments via a data push that contains contact and coverage information.
The report also notes that a device that combines voice with data will become a major component of the claim adjuster of the future, and that previous weaknesses in laptops and communication devices — such as low battery life, dimly lit screens, and document incompatibility with small viewing areas — are being addressed by technology companies.
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