When Kevin Murray joined AXA Financial, Inc., two years ago as CIO and executive vice president, his mission was to move the company’s IT organization from a tactical to a more strategic role. He and his team are in the midst of a multiyear systems implementation project to do just that.

“I think the insurance industry in general is a bit behind in terms of strategic planning,” Murray contends. “We’ve been able to do well, but tactical legacy systems are not going to bring us into the future. Insurance companies that figure this out over the next three to five years will be the ones capable of competing and taking more market share.”

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