“Continuing education, what a nightmare!” was what one claim manager said when he learned for the first time that adjusters in his newly formed national claim operation had to be licensed in 16 states (soon to be 17) and comply with continuing-education requirements in seven.

“Different states, different credit requirements, different CE compliance periods, different administration requirements! How much is this going to cost? What will be the impact on my budget? This is just another headache to worry about in the claim service delivery process!”

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