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Policy Issues: Knowledge, Habits and Nerds Can Serve You Well in 2007

HAPPY 2007! As Buffalo Bob used to say, "What time is it, kids?" Why, it's New Year's Resolutions Time! So let's get right to it with our first resolution.Read your forms! OK, I admit it--this is always my

By Chris Amrhein | Updated on December 31, 2006

HAPPY 2007! As Buffalo Bob used to say, “What time is it, kids?” Why, it’s New Year’s Resolutions Time! So let’s get right to it with our first resolution.

Read your forms! OK, I admit it–this is always my first resolution. Alas, what tangled webs we weave when first we fail to review and perceive. It’s frustrating to read of problems–in the court cases published in this and other magazines, in insurers’ errors and omissions case studies, in e-mails that arrive at my office and in postings on online forums–that could have been avoided had someone only taken a few extra minutes to read the applicable form language before proposing coverage. Some swear on their mothers’ souls they do not have time for such diligence. But as our own dear mothers used to say, “If you can’t find time to do it right, when will you find time to do it over?” In our industry, “do over” is often abbreviated “E&O.” Which leads us to resolution No. 2:

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