When asked, “What do you like least about your job,” many agency owners reply, “HR!” Most are born salespeople. They like selling, helping customers, building relationships and making people happy. It's what makes them tick.
These same agency owners do not get a thrill from tracking vacation requests, monitoring employee attendance or managing sick days. They don't particularly enjoy buying health insurance or conducting employee reviews and they definitely prefer to steer clear of settling employee disputes or playing peacemaker. As agencies grow, however, so too does the responsibility for human resources. Owners need to treat their own people well and provide for their well-being.
HR offers agencies a tremendous opportunity to create a competitive advantage. Investing time and resources upfront can yield significant dividends for your agency down the road. How?
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