Search
 

Liberty Mutual Upgrades System for Workers' Comp

Workers' compensation customers of Liberty Mutual can expect faster service thanks to an improvement in the way the carrier handles claims. The carrier provides claims managers instant online access t

By Staff Writer | Updated on October 31, 2006

Workers’ compensation customers of Liberty Mutual can expect faster service thanks to an improvement in the way the carrier handles claims. The carrier provides claims managers instant online access to relevant documents while protecting the privacy of confidential medical information.

“We made a great claims management system even better by slashing the time required for documents from outside resources–such as medical reports, bills, and digital photos–to be available in the system,” says Kevin Carson, who manages the new process for Liberty Mutual. “Outside partners can send electronic versions of these reports, which instantly become part of our system. Other providers still send paper documents, which we now scan into the system within a day of arriving at Liberty Mutual.”

Want to continue reading?
Become a Free
PropertyCasualty360 Digital Reader.

INCLUDED IN A DIGITAL MEMBERSHIP:

  • All PropertyCasualty360.com news coverage, best practices, and in-depth analysis.
  • Educational webcasts, resources from industry leaders, and informative newsletters.
  • Other award-winning websites including BenefitsPRO.com and ThinkAdvisor.com.

Already have an account?

NOT FOR REPRINT

© 2024 ALM Global, LLC, All Rights Reserved. Request academic re-use from www.copyright.com. All other uses, submit a request to [email protected]. For more information visit Asset & Logo Licensing.

Recommended Stories

PropertyCasualty360

Join PropertyCasualty360

Don’t miss crucial news and insights you need to make informed decisions for your P&C insurance business. Join PropertyCasualty360.com now!

  • Unlimited access to PropertyCasualty360.com - your roadmap to thriving in a disrupted environment
  • Access to other award-winning ALM websites including BenefitsPRO.com, ThinkAdvisor.com and Law.com
  • Exclusive discounts on PropertyCasualty360, National Underwriter, Claims and ALM events

Already have an account? Sign In Now
Join PropertyCasualty360

Copyright © 2024 ALM Global, LLC. All Rights Reserved.